Question 1

How is Dearly Found different from Facebook Marketplace or other resale groups?

Accepted Answer

Unlike general resale sites, Dearly Found is built specifically for wedding and event decor — every listing is curated and filterable by category, color, and style, so you're never sifting through unrelated furniture or electronics. Payments are also held securely until the buyer confirms the item arrived as described, so sellers aren't stuck chasing flaky buyers and no-shows, and buyers aren't sending cash to a stranger with no recourse if something goes wrong.

Question 2

What kind of items can I buy and sell on Dearly Found?

Accepted Answer

Wedding and event decor of all kinds — centerpieces, backdrops, signage, florals, linens, lighting, and more — new or gently used. You can also list items for free if you'd rather donate than sell.

Question 3

Do I need an account to browse listings?

Accepted Answer

No — anyone can browse and search without signing up. You'll need a free account to message a seller, buy, or list an item.

Question 4

What's the difference between local pickup and shipping?

Accepted Answer

Sellers choose how to fulfill each listing: local pickup (meet nearby, no shipping hassle) or shipping (seller packs and ships, sets their own price). Some listings offer both, and buyers pick whichever works for them at checkout.

Question 5

Is my payment protected when I buy on Dearly Found?

Accepted Answer

Yes. Your payment is held securely by Dearly Found at checkout, not sent straight to the seller — it's only released once you've confirmed the item arrived as described (or picked it up). If something's wrong, you're covered by the Dearly Found Guarantee.

Question 6

What is the Dearly Found Guarantee?

Accepted Answer

If an item doesn't arrive as described, you have 3 days after receiving it to report the issue and request a full, hassle-free refund.

Question 7

What if there's a problem with my order or another user?

Accepted Answer

You can report a listing, a user, or an order issue directly from the page, and a real person on the Dearly Found team will follow up.

Question 8

How much does it cost to sell on Dearly Found?

Accepted Answer

No subscription, no listing fees — it's free to list. We only take a cut when your item actually sells: a flat $2.50 on sales under $20, or 12% on sales $20 and up. If it doesn't sell, you owe nothing.

Question 9

Who pays for shipping, and how much does it cost?

Accepted Answer

The seller sets the shipping price when creating the listing; the buyer pays it as part of the order total. Sellers keep 100% of the shipping amount — Dearly Found's fee only ever applies to the item price.

Question 10

Do sellers have to ship items themselves?

Accepted Answer

Yes — sellers pack and ship via their own carrier of choice, then mark the order shipped. There's no required carrier integration, so use whatever method you're comfortable with.

Question 11

When do I get paid after my item sells?

Accepted Answer

For local pickup, your payout is released as soon as the buyer confirms pickup. For shipped items, it's released once the buyer confirms receipt (or automatically 7 days after you mark it shipped, whichever comes first).

Question 12

What happens if a buyer doesn't show up for local pickup?

Accepted Answer

Because payment is collected upfront from the buyer at checkout, not exchanged in person like on other marketplaces, the buyer is incentivized to follow through on their commitment to meet up. If they choose to cancel the order, they will be refunded and your item will be relisted on the marketplace for other shoppers.

Frequently Asked Questions

General

For Sellers